Have I mentioned that I hate Vonage? After all of those witty ads and promising benefits, I was suckered into signing up. I even ported our main line over. How much do I dislike thee…let me count the ways:
1) after 6-8 minutes, calls are often dropped. Really great when you are on hold with Vonage tech support for 30 minutes to work on why your calls keep dropping. You lose that call and have to go back to the queue.
2) it drops callers half-way through voice mail messages so they have to call back twice
3) it takes 1-2 seconds for the Phone Adapter to hook up the IP to the POTS network when people call in. You answer and say "Hello", but because the connection was not made, your caller doesn’t hear you. You have to say Hello multiple times.
4) call waiting from hell. Instead of discretely beeping once or twice, it beeps loudly every 4 seconds until the voice mail picks up. You have to stop talking until Big Ben is done chiming.
5) occasional echo
6) it goes down when our Internet goes down…this has been happening recently as we are having DSL modem issues
7) my wife is extremely displeased with all of this and wants to go back to SBC. However, getting Vonage to give up our number will be quite an ordeal…it is a number hostage.
Am I alone here or does VoIP really stink? Other experiences?
I’m in very similar Vonage hell with my Colorado phone number (303). I’m up at my place in Alaska and have extra-fast DSL (consistently > 700.) Vonage doesn’t seem to be effective – I’ve given up trying to use it as my phone and just use my Sidekick instead.
I’m in very similar Vonage hell with my Colorado phone number (303). I’m up at my place in Alaska and have extra-fast DSL (consistently > 700.) Vonage doesn’t seem to be effective – I’ve given up trying to use it as my phone and just use my Sidekick instead.
It is amazing how poor the service is given all the publicity and positive press they had earlier this year. I don’t know of many/any people happy with the service.
At least you have 24 to keep you company. Thanks to you, I am now addicted and about to get a Slingbox (Promotion: all readers should get a Slingbox which is one of Brad’s company’s as it will change your viewing habits like Tivo has).
It is amazing how poor the service is given all the publicity and positive press they had earlier this year. I don’t know of many/any people happy with the service.
At least you have 24 to keep you company. Thanks to you, I am now addicted and about to get a Slingbox (Promotion: all readers should get a Slingbox which is one of Brad’s company’s as it will change your viewing habits like Tivo has).
I used to have all those problems but they went away when we got a new router (we now use Linksys) and my husband set it up with the help of the geeks on the Vonage forum.
Also, my wireless phone didn’t have the reach when we moved to our current house so I had to get new phones – we are now using Panasonic kx-tga542m phones instead of our prior uniden phones.
Now we are all set but it was painful for a while. I’m a happy Vonage camper now.
I used to have all those problems but they went away when we got a new router (we now use Linksys) and my husband set it up with the help of the geeks on the Vonage forum.
Also, my wireless phone didn’t have the reach when we moved to our current house so I had to get new phones – we are now using Panasonic kx-tga542m phones instead of our prior uniden phones.
Now we are all set but it was painful for a while. I’m a happy Vonage camper now.
Actually,
I haven’t had many problems with vonage. Of course it’ll go down if internet’s down, it’s VoIP. The only other problem we’ve had is the occassional echo, everything else has been wonderful.. no dropped calls or anything. I would say it’s one of the following:
1) Like Laura said, bad hardware… get a better router!
2) The broadband service provider has lower bandwidth, that should be fixed.. dropped calls probably is a result of the provider not configured correctly thus bandwidth not as readily available.
3) Sometimes, the phones themselves need to be changed… esp if it’s 900 mhz. 900 mhz phones have a lot of interference.
Manish
Actually,
I haven’t had many problems with vonage. Of course it’ll go down if internet’s down, it’s VoIP. The only other problem we’ve had is the occassional echo, everything else has been wonderful.. no dropped calls or anything. I would say it’s one of the following:
1) Like Laura said, bad hardware… get a better router!
2) The broadband service provider has lower bandwidth, that should be fixed.. dropped calls probably is a result of the provider not configured correctly thus bandwidth not as readily available.
3) Sometimes, the phones themselves need to be changed… esp if it’s 900 mhz. 900 mhz phones have a lot of interference.
Manish
I too recently dropped vonage. I was getting really bad audio quality/dropped packets and my voip gateway stopped synching to thier servers. I dropped them and switched to SunRocket. SR has a lower price and many more features including number blocking that vonage does not have and does not plan to offer.
I think Vonage is over sold and their network/equipment is show it.
If I were a true geek I would run my own Astrisk phone system.
I too recently dropped vonage. I was getting really bad audio quality/dropped packets and my voip gateway stopped synching to thier servers. I dropped them and switched to SunRocket. SR has a lower price and many more features including number blocking that vonage does not have and does not plan to offer.
I think Vonage is over sold and their network/equipment is show it.
If I were a true geek I would run my own Astrisk phone system.
I have the Vonage Linksys Phone Adapter from about 6 months ago. Will see if swapping it out works. Any suggestions on Adapters?
I have the Vonage Linksys Phone Adapter from about 6 months ago. Will see if swapping it out works. Any suggestions on Adapters?
I have some of the problems you mention – mostly echo – but it does not happen often, its on a home line so I am not so bothered by it. I have the linksys router – maybe thats why it works for me. Bottom line – I’m not swithcing back to POTS for an extra $75/month….
I have some of the problems you mention – mostly echo – but it does not happen often, its on a home line so I am not so bothered by it. I have the linksys router – maybe thats why it works for me. Bottom line – I’m not swithcing back to POTS for an extra $75/month….
I have to go on record as the biggest Vonage anomaly out there. Next month will be my 3 year anniversary with Vonage and I could not be happier. In the three years I have had 3 apartments (each with a different cable modem provider) in two states (don’t ask) and never had a problem. Seriously – never. The original black box they sent is still working like a gem. The best part, in those three years I have saved well over $1200 the criminals at the phone company were charging me.
I have to go on record as the biggest Vonage anomaly out there. Next month will be my 3 year anniversary with Vonage and I could not be happier. In the three years I have had 3 apartments (each with a different cable modem provider) in two states (don’t ask) and never had a problem. Seriously – never. The original black box they sent is still working like a gem. The best part, in those three years I have saved well over $1200 the criminals at the phone company were charging me.
We changed phone services because verizon wasn’t working for us, it would occasionally go down and we would be unable to use the phone. However this is only a small inconvenience compared to Vonage.
Not only did we have to change our number (it’s great fun running around telling everyone your numbers different), but there’s an echo, dropped calls and whenever you dial a number you always have to wait a minute before it will start to ring.
Vonage is cheap for a reason, it sucks.
We changed phone services because verizon wasn’t working for us, it would occasionally go down and we would be unable to use the phone. However this is only a small inconvenience compared to Vonage.
Not only did we have to change our number (it’s great fun running around telling everyone your numbers different), but there’s an echo, dropped calls and whenever you dial a number you always have to wait a minute before it will start to ring.
Vonage is cheap for a reason, it sucks.
useage issues asside, why pay vonages rates when there are so many cheaper options like skype and jahjah?
useage issues asside, why pay vonages rates when there are so many cheaper options like skype and jahjah?
A local store was offering a $200 rebate if I signed up for a year of Vonage service. I was already a long-term Vonage customer, so I called the ironically named Vonage customer service to ask if I could do this and simply pick up an additional year obligation. I was told no sweat, just sign up as a new account, and they could move the number to the new account later. As usual with Vonage, this person was very heavily accented, probably overseas.
I made the purchase, then called customer service to get my old number transferred and was told they had to merge the accounts. I don’t know what their system is or the difference between transfer and merge so I told her what I was doing and she said this would be the best method to end up where I wanted to be.
Didn’t check the account for awhile. When I did I saw that I’d ended up with two numbers on the same account at a higher charge. Then, I get a charge on my card for $200. A call through their voice menu hell to customer service. This CS rep said was because the accounts were merged thus the rebate wasn’t usable. They’d have someone higher that could fix the problem get in touch with me within 24-48 hours.
A week later still no call, no email. I call back, go through the voice system hell, and am again assured someone who could fix the problem will get back to me within 24-48 hours. A week later, still not hearing anything, I call back and talk to Customer service (Shari, polite but powerless in a difficult situation) then get told after 40 minutes on the phone that I’m screwed in spite of doing what customer service said to do all along the line, and just to make sure the burn hurts, I’ll get charged a disconnect fee if I want to leave. I asked for the head of customer service’s name and address to do a snail mail, but she couldn’t give me anyone’s name. Just the corporate office street address. Wow. Not even anyone in charge, I guess. Or maybe they’re in India.
I’m out $200 plus a disconnect fee (I’m switching to anybody but Vonage) for doing what customer service said to do. No recourse, no access to anyone in charge of anything. She asked me what they could do to keep me as a customer. I can’t imagine anything, can you?
A local store was offering a $200 rebate if I signed up for a year of Vonage service. I was already a long-term Vonage customer, so I called the ironically named Vonage customer service to ask if I could do this and simply pick up an additional year obligation. I was told no sweat, just sign up as a new account, and they could move the number to the new account later. As usual with Vonage, this person was very heavily accented, probably overseas.
I made the purchase, then called customer service to get my old number transferred and was told they had to merge the accounts. I don’t know what their system is or the difference between transfer and merge so I told her what I was doing and she said this would be the best method to end up where I wanted to be.
Didn’t check the account for awhile. When I did I saw that I’d ended up with two numbers on the same account at a higher charge. Then, I get a charge on my card for $200. A call through their voice menu hell to customer service. This CS rep said was because the accounts were merged thus the rebate wasn’t usable. They’d have someone higher that could fix the problem get in touch with me within 24-48 hours.
A week later still no call, no email. I call back, go through the voice system hell, and am again assured someone who could fix the problem will get back to me within 24-48 hours. A week later, still not hearing anything, I call back and talk to Customer service (Shari, polite but powerless in a difficult situation) then get told after 40 minutes on the phone that I’m screwed in spite of doing what customer service said to do all along the line, and just to make sure the burn hurts, I’ll get charged a disconnect fee if I want to leave. I asked for the head of customer service’s name and address to do a snail mail, but she couldn’t give me anyone’s name. Just the corporate office street address. Wow. Not even anyone in charge, I guess. Or maybe they’re in India.
I’m out $200 plus a disconnect fee (I’m switching to anybody but Vonage) for doing what customer service said to do. No recourse, no access to anyone in charge of anything. She asked me what they could do to keep me as a customer. I can’t imagine anything, can you?
I’m back with AT&T finally and my marriage has healed from the trauma. What an amazing short…going to zero!
I’m back with AT&T finally and my marriage has healed from the trauma. What an amazing short…going to zero!
CONTACT YOUR LOCAL NEWS STATION AND ASK THEM TO RUN A STORY ON THE VONAGE SCAM
CONTACT YOUR LOCAL NEWS STATION AND ASK THEM TO RUN A STORY ON THE VONAGE SCAM
I have to believe these stories will continue to grow in number and import across all media. I have been surprised not to have seen more.
I have to believe these stories will continue to grow in number and import across all media. I have been surprised not to have seen more.
Regarding the comments below, I have to state the following:
1) Had Vonage for two years plus and the only problem I’ve experienced is the rare drop of a call. This has occurred less and less frequently over the last few months, in fact I believe the last occasion has to have been at least two months ago.
2) THIS SHOULD BE OBVIOUS: If you are having problems with Internet connectivity (see comment 8 below), more than likely the majority of problems you are experiencing with Vonage are related to that crappy internet connection. VOIP = Voice Over INTERNET (hint hint) Protocal. If the Internet portion of the formula is crappy the VOICE part isn’t likely to be able to function normally! That has nothing to to with Vonage and Vonage has no way to avoid problems with your connection to the Internet.
QUOTE:
“Have I mentioned that I hate Vonage? After all of those witty ads and promising benefits, I was suckered into signing up. I even ported our main line over. How much do I dislike thee…let me count the ways:
1) after 6-8 minutes, calls are often dropped. Really great when you are on hold with Vonage tech support for 30 minutes to work on why your calls keep dropping. You lose that call and have to go back to the queue.
2) it drops callers half-way through voice mail messages so they have to call back twice
3) it takes 1-2 seconds for the Phone Adapter to hook up the IP to the POTS network when people call in. You answer and say “Hello”, but because the connection was not made, your caller doesn’t hear you. You have to say Hello multiple times.
4) call waiting from hell. Instead of discretely beeping once or twice, it beeps loudly every 4 seconds until the voice mail picks up. You have to stop talking until Big Ben is done chiming.
5) occasional echo
6) it goes down when our Internet goes down…this has been happening recently as we are having DSL modem issues
7) my wife is extremely displeased with all of this and wants to go back to SBC. However, getting Vonage to give up our number will be quite an ordeal…it is a number hostage.
Am I alone here or does VoIP really stink? Other experiences?”
Regarding the comments below, I have to state the following:
1) Had Vonage for two years plus and the only problem I’ve experienced is the rare drop of a call. This has occurred less and less frequently over the last few months, in fact I believe the last occasion has to have been at least two months ago.
2) THIS SHOULD BE OBVIOUS: If you are having problems with Internet connectivity (see comment 8 below), more than likely the majority of problems you are experiencing with Vonage are related to that crappy internet connection. VOIP = Voice Over INTERNET (hint hint) Protocal. If the Internet portion of the formula is crappy the VOICE part isn’t likely to be able to function normally! That has nothing to to with Vonage and Vonage has no way to avoid problems with your connection to the Internet.
QUOTE:
“Have I mentioned that I hate Vonage? After all of those witty ads and promising benefits, I was suckered into signing up. I even ported our main line over. How much do I dislike thee…let me count the ways:
1) after 6-8 minutes, calls are often dropped. Really great when you are on hold with Vonage tech support for 30 minutes to work on why your calls keep dropping. You lose that call and have to go back to the queue.
2) it drops callers half-way through voice mail messages so they have to call back twice
3) it takes 1-2 seconds for the Phone Adapter to hook up the IP to the POTS network when people call in. You answer and say “Hello”, but because the connection was not made, your caller doesn’t hear you. You have to say Hello multiple times.
4) call waiting from hell. Instead of discretely beeping once or twice, it beeps loudly every 4 seconds until the voice mail picks up. You have to stop talking until Big Ben is done chiming.
5) occasional echo
6) it goes down when our Internet goes down…this has been happening recently as we are having DSL modem issues
7) my wife is extremely displeased with all of this and wants to go back to SBC. However, getting Vonage to give up our number will be quite an ordeal…it is a number hostage.
Am I alone here or does VoIP really stink? Other experiences?”
I have 3MB DSL that peaks at 6MB and will throttle down at times. That said, VoIP is not that demanding on the internet connection. I am also not too far from the central office. So, I have pretty quick speeds with normal variability. It seems that Vonage has issues with normal noise in the lines. What really ticked me off was that people couldn’t leave VM’s…took two calls since they would get dropped. This isn’t my internet, Vonage as the calls are coming in from landline phones. I hope they figure things out. About 1 in 10 people I know have had solid experiences like you. They clearly need to get this figure up (and address call waiting so that it doesn’t interrupt your calls due to duration and volume).
I have 3MB DSL that peaks at 6MB and will throttle down at times. That said, VoIP is not that demanding on the internet connection. I am also not too far from the central office. So, I have pretty quick speeds with normal variability. It seems that Vonage has issues with normal noise in the lines. What really ticked me off was that people couldn’t leave VM’s…took two calls since they would get dropped. This isn’t my internet, Vonage as the calls are coming in from landline phones. I hope they figure things out. About 1 in 10 people I know have had solid experiences like you. They clearly need to get this figure up (and address call waiting so that it doesn’t interrupt your calls due to duration and volume).
I had a long talk with Vonage today about disconnecting their service effective April 11th 2007 since i had paid for service a month in advance on march 11th I was expecting that I would have home phone service until my one month of pre payment expired. Was I ever wrong, I got home and not only do I not have service effective 21 days prematurely, they can not re connect a disconnected service, you need to sign back up with them and buy new equipment. WHAT A SCAM… Also in my greivance with VONAGE, I signed up last year and printed off the Licensing and terms agreement which stated nothng of the sort that there was a 39.99 early termination fee, I argued with them on this issue and still charged me for the fee, on top of that I am trying to get them to refund me the remaining portion of my pre payment and they keep transferring me around to different departments, and nothing gets resolved. I have lodged a formal complaint with the FTC and have also made 2 claims against them with my Credit card company for Fraud…
I had a long talk with Vonage today about disconnecting their service effective April 11th 2007 since i had paid for service a month in advance on march 11th I was expecting that I would have home phone service until my one month of pre payment expired. Was I ever wrong, I got home and not only do I not have service effective 21 days prematurely, they can not re connect a disconnected service, you need to sign back up with them and buy new equipment. WHAT A SCAM… Also in my greivance with VONAGE, I signed up last year and printed off the Licensing and terms agreement which stated nothng of the sort that there was a 39.99 early termination fee, I argued with them on this issue and still charged me for the fee, on top of that I am trying to get them to refund me the remaining portion of my pre payment and they keep transferring me around to different departments, and nothing gets resolved. I have lodged a formal complaint with the FTC and have also made 2 claims against them with my Credit card company for Fraud…
I tried vonage and it quit the day it started. The type of DSL line I had would not support Vonnage. I asked Vonage if it would when I signed up and they lied. When I called them to send their equipment back they kept sending from one person to another until after the 4th person the call was droped when they tried to transfer me again. I called twice and got the same run around and finally called my credit card company and told them the story. They said this was not the first complanit and did not pay Vonage. The Vonage equipment ruined two lines in my house and had me out of phone service for two weeks. Vonage has now sent me to collections to make me pay $80.00 for the equipment that I tried to return. Is someone starting a class action suite?
I tried vonage and it quit the day it started. The type of DSL line I had would not support Vonnage. I asked Vonage if it would when I signed up and they lied. When I called them to send their equipment back they kept sending from one person to another until after the 4th person the call was droped when they tried to transfer me again. I called twice and got the same run around and finally called my credit card company and told them the story. They said this was not the first complanit and did not pay Vonage. The Vonage equipment ruined two lines in my house and had me out of phone service for two weeks. Vonage has now sent me to collections to make me pay $80.00 for the equipment that I tried to return. Is someone starting a class action suite?
VONAGE is an unscrupulous company with tactics of thugs. Vonage refuses to cancel my account after approximately two weeks of repeatedly trying to cancel my Vonage account by telephone and email.
VONAGE is an unscrupulous company with tactics of thugs. Vonage refuses to cancel my account after approximately two weeks of repeatedly trying to cancel my Vonage account by telephone and email.
I signed up for a Vonage account at the end of June, when I was given the assignment at the publication I work at to write from home. I called Vonage, and told them my needs – that I wanted to forward the calls from my office line to the Vonage number, and I would be canceling the service at the end of August. The customer service representative assured me that both factors would not be problems and that I would not be charged an early termination fee for ending my account in August. The service itself was wonderful and I ended my account with Vonage in August… or so I thought. Two months later, I was still receiving Vonage Bills.
I contacted Vonage today, where I attempted to make sense of the situation with the customer service representative. She was very unsympathetic that I was still being charged even after I was under the impression the account had been canceled. She CONTINUED ON to have the NERVE to ask me what cell phone service I was using to call her from… and THEN, pitched ANOTHER Vonage service to me.
After much insisting that I did not in ANY WAY SHAPE OR FORM want to continue my service with Vonage – she finally transfered me to claims/billing. Anne, an account manager, then informed me that I would be fined an $89.99 for an EARLY TERMINATION FEE. I have to admit I lost my temper – Why was I paying an early termination fee when I asked before I even signed up if there was one, and was ASSURED that there was not? I then went on to mention I could have signed up for another different phone services that would have charged by the minute but NOT charged me a fee for canceling the account if I knew about this “fee.”
Anne then ALSO pitched the Vonage mobile service to me….
Why would I have even signed up for the account if I was under the impression that there would be an early termination fee – when CLEARLY that was the deciphering factor in whether or not I would commit???
The funny thing is, after I called and asked those very important questions (and clearly, was very wrongfully informed) – the customer care rep so aggressively pursued me to sign up for even MORE Vonage accounts that I hung up and opted to do the registration through the internet. This only brings me further my assumption that the Vonage customer care reps are trained to be so focused to get a customer to sign up for their services, that they will say ANYTHING, regardless of if it is true or not.
I’m sorry but the customer is ALWAYS right. If one of YOUR service reps was not properly trained and gave me FALSE information to get me to sign up for my account, I refuse to accept that it is a good business practice to basically tell a customer that he’s a liar.
Anne continued to tell me that because I signed up online – I agreed to the terms of service (including a section about the termination fee for services under 6 months) by clicking. WHY WOULD I HAVE RE-READ THE TERMS OF SERVICES WITH A FINE TOOTH COMB WHEN I WAS UNDER THE IMPRESSION THAT MY BIGGEST WORRIES HAD BEEN ADDRESSED WHEN I SPOKE WITH A CUSTOMER SERVICE REP MYSELF?
Anne did not like that response and continued to repeat that I had agreed to the terms of service, no matter what I said. Not once did she consider for a second that JUST MAYBE her customer care representative had given me false information by mistake.
Finally – to even better support my belief that the Vonage customer care reps and account managers know NOTHING about their company – I received an e-mail from Vonage, alerting me that my account would be fined **$39.95** as an early termination fee – NOT THE $89.99 THAT ANNE INSISTED I WOULD HAVE TO PAY.
GET YOUR FACTS RIGHT VONAGE.
I signed up for a Vonage account at the end of June, when I was given the assignment at the publication I work at to write from home. I called Vonage, and told them my needs – that I wanted to forward the calls from my office line to the Vonage number, and I would be canceling the service at the end of August. The customer service representative assured me that both factors would not be problems and that I would not be charged an early termination fee for ending my account in August. The service itself was wonderful and I ended my account with Vonage in August… or so I thought. Two months later, I was still receiving Vonage Bills.
I contacted Vonage today, where I attempted to make sense of the situation with the customer service representative. She was very unsympathetic that I was still being charged even after I was under the impression the account had been canceled. She CONTINUED ON to have the NERVE to ask me what cell phone service I was using to call her from… and THEN, pitched ANOTHER Vonage service to me.
After much insisting that I did not in ANY WAY SHAPE OR FORM want to continue my service with Vonage – she finally transfered me to claims/billing. Anne, an account manager, then informed me that I would be fined an $89.99 for an EARLY TERMINATION FEE. I have to admit I lost my temper – Why was I paying an early termination fee when I asked before I even signed up if there was one, and was ASSURED that there was not? I then went on to mention I could have signed up for another different phone services that would have charged by the minute but NOT charged me a fee for canceling the account if I knew about this “fee.”
Anne then ALSO pitched the Vonage mobile service to me….
Why would I have even signed up for the account if I was under the impression that there would be an early termination fee – when CLEARLY that was the deciphering factor in whether or not I would commit???
The funny thing is, after I called and asked those very important questions (and clearly, was very wrongfully informed) – the customer care rep so aggressively pursued me to sign up for even MORE Vonage accounts that I hung up and opted to do the registration through the internet. This only brings me further my assumption that the Vonage customer care reps are trained to be so focused to get a customer to sign up for their services, that they will say ANYTHING, regardless of if it is true or not.
I’m sorry but the customer is ALWAYS right. If one of YOUR service reps was not properly trained and gave me FALSE information to get me to sign up for my account, I refuse to accept that it is a good business practice to basically tell a customer that he’s a liar.
Anne continued to tell me that because I signed up online – I agreed to the terms of service (including a section about the termination fee for services under 6 months) by clicking. WHY WOULD I HAVE RE-READ THE TERMS OF SERVICES WITH A FINE TOOTH COMB WHEN I WAS UNDER THE IMPRESSION THAT MY BIGGEST WORRIES HAD BEEN ADDRESSED WHEN I SPOKE WITH A CUSTOMER SERVICE REP MYSELF?
Anne did not like that response and continued to repeat that I had agreed to the terms of service, no matter what I said. Not once did she consider for a second that JUST MAYBE her customer care representative had given me false information by mistake.
Finally – to even better support my belief that the Vonage customer care reps and account managers know NOTHING about their company – I received an e-mail from Vonage, alerting me that my account would be fined **$39.95** as an early termination fee – NOT THE $89.99 THAT ANNE INSISTED I WOULD HAVE TO PAY.
GET YOUR FACTS RIGHT VONAGE.
Oh yes, I hate vonage.
I signed up Aug 23 07 cancelled on Sept 2 07, reason
no dial tone, messages going to person who reffered me to vonage,
sent equipment back as instructed,
I AM STILL GETTING BILLED, reason, vonage was not able to reach me via phone (duh, i had no phone service) to make sure that I wanted to cancel.
when you call for service you are speaking to someone in bum f e.you hear kids screaming in the back ground
what a sham…BE ADVISED DONT DO IT
Oh yes, I hate vonage.
I signed up Aug 23 07 cancelled on Sept 2 07, reason
no dial tone, messages going to person who reffered me to vonage,
sent equipment back as instructed,
I AM STILL GETTING BILLED, reason, vonage was not able to reach me via phone (duh, i had no phone service) to make sure that I wanted to cancel.
when you call for service you are speaking to someone in bum f e.you hear kids screaming in the back ground
what a sham…BE ADVISED DONT DO IT
I hate Vonage also. I am out $100 plus a disconnect fee. they are horrible….. They will not accept the equipment back and are now charging me 89.99 for the equipment plus a disconnect fee. They referred my account to a collection agency. These people need to have a class action brought against them.
I hate Vonage also. I am out $100 plus a disconnect fee. they are horrible….. They will not accept the equipment back and are now charging me 89.99 for the equipment plus a disconnect fee. They referred my account to a collection agency. These people need to have a class action brought against them.
I’ve recently had a bad experience with Vonage. I’ve experienced what others here have said, and now I’m having an issue getting a refund. I shipped their router the day I received a Return Authorization and they eMailed me today from the eMail address donotereply@vanage.com to tell me they have not yet received it. I shipped it via UPS and it was received and signed off on by Alan in their warehouse. If you would like to read more about what happened you can go to my site (http://www.paulnoia.com/blog.php).
Anyway, if you would like to contact their corporate office, or you would like to contact them via eMail, here is the info:
Phone: (732) 528-2600
eMail: VonageCustomerCare@services.vonage.com
Vonage
23 Main Street
Holmdel, NJ 07733
http://www.vonage.com
Mr. John Rego, CFO
Ms. Christina Felber, Manager of Executive Response – (866) 243-4357
Additional DBA Names:
Vonage Holdings Corp
Vonage Digital Voice
Vonage America
I’ve recently had a bad experience with Vonage. I’ve experienced what others here have said, and now I’m having an issue getting a refund. I shipped their router the day I received a Return Authorization and they eMailed me today from the eMail address donotereply@vanage.com to tell me they have not yet received it. I shipped it via UPS and it was received and signed off on by Alan in their warehouse. If you would like to read more about what happened you can go to my site (http://www.paulnoia.com/blog.php).
Anyway, if you would like to contact their corporate office, or you would like to contact them via eMail, here is the info:
Phone: (732) 528-2600
eMail: VonageCustomerCare@services.vonage.com
Vonage
23 Main Street
Holmdel, NJ 07733
http://www.vonage.com
Mr. John Rego, CFO
Ms. Christina Felber, Manager of Executive Response – (866) 243-4357
Additional DBA Names:
Vonage Holdings Corp
Vonage Digital Voice
Vonage America
I HATE VONAGE ALSO — What a scam!!! I have been trying to disconnect services for over 4 months. They say I cant disconnect because I got personal questions wrong. EVerytime I call I get disconnected, no address given, hold on forever, talk to someone from India who says I got personal questions wrong. Get emails saying thanks for staying with Vonage!!!!!!!!!! What a scam,
I HATE VONAGE ALSO — What a scam!!! I have been trying to disconnect services for over 4 months. They say I cant disconnect because I got personal questions wrong. EVerytime I call I get disconnected, no address given, hold on forever, talk to someone from India who says I got personal questions wrong. Get emails saying thanks for staying with Vonage!!!!!!!!!! What a scam,
On February 16, 2008, my one year annual service agreement with Vonage ended. At that time I was in the process of changing carriers to another service provider due to Vonage’s extremely poor customer support and service. After repeated episodes of going days without proper telephone service when family members were unable to reach us on the phone, we had no other choice but to pursue a more reliable telephone service provider. I attempted to contact Vonage on several occasions prior to February 16, 2008, but was unsuccessful due to extremely long hold times. I also looked at Vonage’s website to see if there was a place where I could cancel my service or send them an email notifying them of my wishes. The only way to cancel service was by telephone. Finally on February 25, 2008, after patiently waiting on hold for a total of 58 minutes, I spoke with someone from Vonage’s billing department. I informed them of my wishes to cancel my service and offered to pay Vonage for services rendered for the month of February ($24.95 plus applicable taxes.)
Vonage informed me at that time that my one year service agreement automatically enrolled me for an additional year, and that I owed Vonage $283.54. I stated that I was not willing to pay that fee since I was not going to receive services from their company for more than 11½ months. I asked the billing representative if there was any way to change my account to a monthly billing account, then I would pay for the 9 days of services rendered and cancel the account. Again, Vonage was unwilling to make that change and repeated their position stating that I owed $283.54 for services beginning February 16, 2008 continuing until February 16, 2009. Again, I would have canceled Vonage’s service sooner, but it appears that they purposely did not allow me to do so in writing and then they continued to not allow me to cancel, apparently by purposely leaving me on hold for unreasonable periods of time.
I am happy to pay for services rendered, but I refuse to pay for services I did not receive, nor have any expectations of receiving. Should Vonage continue to make efforts to collect these funds, I will certainly work with the Washington State Attorney General’s Office and the Better Business Bureau to make Vonage’s shady practices well known.
On February 16, 2008, my one year annual service agreement with Vonage ended. At that time I was in the process of changing carriers to another service provider due to Vonage’s extremely poor customer support and service. After repeated episodes of going days without proper telephone service when family members were unable to reach us on the phone, we had no other choice but to pursue a more reliable telephone service provider. I attempted to contact Vonage on several occasions prior to February 16, 2008, but was unsuccessful due to extremely long hold times. I also looked at Vonage’s website to see if there was a place where I could cancel my service or send them an email notifying them of my wishes. The only way to cancel service was by telephone. Finally on February 25, 2008, after patiently waiting on hold for a total of 58 minutes, I spoke with someone from Vonage’s billing department. I informed them of my wishes to cancel my service and offered to pay Vonage for services rendered for the month of February ($24.95 plus applicable taxes.)
Vonage informed me at that time that my one year service agreement automatically enrolled me for an additional year, and that I owed Vonage $283.54. I stated that I was not willing to pay that fee since I was not going to receive services from their company for more than 11½ months. I asked the billing representative if there was any way to change my account to a monthly billing account, then I would pay for the 9 days of services rendered and cancel the account. Again, Vonage was unwilling to make that change and repeated their position stating that I owed $283.54 for services beginning February 16, 2008 continuing until February 16, 2009. Again, I would have canceled Vonage’s service sooner, but it appears that they purposely did not allow me to do so in writing and then they continued to not allow me to cancel, apparently by purposely leaving me on hold for unreasonable periods of time.
I am happy to pay for services rendered, but I refuse to pay for services I did not receive, nor have any expectations of receiving. Should Vonage continue to make efforts to collect these funds, I will certainly work with the Washington State Attorney General’s Office and the Better Business Bureau to make Vonage’s shady practices well known.
I do not buy anything or service without doing a scam search first, also its ok to try and handle things via CS up to a call or two after that keep things registered mail and a organized file, should they falsely report you to for collection you can easily recoup damages, as well as your labor and any out of pocket cost, if you have a solid case its not all that time consuming or difficult as you think.
Scams like to supply return postage for overpriced routers modems and money makers like this always get a paper receipt and stay in control for returns and don’t pay any mind to words once they sign for it. the law is on your side at this point.
Remember certify, letter first and explain if not resolved all court filing fees, time spent and damages will be vigorously sought to completion and then follow through
Sonny D
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This is why I knew Vonage’s stock would go down. I had Vonage in Boston for about 6 months and it was much more difficult to set up than it should have been (the first router they sent me was
I do not buy anything or service without doing a scam search first, also its ok to try and handle things via CS up to a call or two after that keep things registered mail and a organized file, should they falsely report you to for collection you can easily recoup damages, as well as your labor and any out of pocket cost, if you have a solid case its not all that time consuming or difficult as you think.
Scams like to supply return postage for overpriced routers modems and money makers like this always get a paper receipt and stay in control for returns and don’t pay any mind to words once they sign for it. the law is on your side at this point.
Remember certify, letter first and explain if not resolved all court filing fees, time spent and damages will be vigorously sought to completion and then follow through
Sonny D
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DATE: 07/14/2006 08:29:55 AM
This is why I knew Vonage’s stock would go down. I had Vonage in Boston for about 6 months and it was much more difficult to set up than it should have been (the first router they sent me was