Entitlement vs. Entrepreneurship

 "When a milestone is conquered, the subtle erosion called entitlement begins its consuming grind. The team regards its greatness as a trait and a right. Half hearted effort becomes habit and saps a champion."                    — Pat Riley (MIami Heat/LA Lakers coach)

One thing you learn early on in the venture business (both as a VC and an entrepreneur) is that Darwin says you are not entitled to anything. You have to earn everything you get (and occasionally get lucky). Often, however, entrepreneurs feel they are entitled to a variety of things and take exception when they don’t get them. Two of the more prominent areas are around ownership and market reception. (note: VC entitlement post to come as well…)

Entitlement 1…the "Option Fairy": I believe that an entrepreneur should, at the end of the day, have a healthy chunk of the business. He/she has spent considerable time, blood, sweat and tears building the firm. However, if the entrepreneur decides to take a capital intensive approach to building the business, then he/she should also expect to suffer significant dilution. Most successful entrepreneurs with large ownership stakes (a la Gates & Ellison) get this idea. There is nothing more disruptive to an investor/management relationship than when the CEO burns through considerable amounts of cash, fails to hit his/her goals and then demands refresher option grants to make up for the dilution they are about to take from the new financing. There is no "Option Fairy" who can painlessly sprinkle options onto companies that miss plan or take the easier, capital intensive approach. Cash does not solve most problems, and, I would argue, causes a significant number of major ones.

Entrepreneurs can fail to understand why VC’s are not sympathetic to their "Option Fairy" plea. The company has the VC’s money. The management team missed numbers, let burn get out of control and now the company needs more money. On top of that, management wants to dilute the investors even more by carving out a chunk of equity for options. Entrepreneurs, either keep your burn under control until such point as you are confident you can deliver results, or realize that if you miss, Darwin gets to visit everyone…we all get diluted together. Also, don’t use the financing (bringing in a new sympathetic investor) to gain leverage with your old investors as it will cause serious bad blood at the board level (especially if the old investors have dry powder). You will win the battle but lose that war. I don’t know of many CEO’s who survive more than one or two years after doing this to their original prom date.

Entitlement 2…I’m Right: I think that one of the leading attributes of a great entrepreneur is the ability to listen (same for a VC BTW). I don’t mean the usual "let’s flatter the VC and nod our heads" style of listening, but really taking in differing opinions. If those around you (VC’s, customers, etc) are not getting your value proposition, it might be time to rethink how you are positioning and/or designing your product or service.

I often come across entrepreneurs who are so wed to their views and ideas that they take great offense when others don’t get it. "I have a great idea and these dumb people around me just don’t get it". These dumb people (customers) have very specific needs and it is your job to figure them out. The other dumb people (VC’s), have seen a lot of companies over the years and a lot of mistakes. Take your mouth off the cool-aid straw long enough to really understand if there is merit in the "opposition’s" comments. Of course, we are all wrong (I am on a daily, if not hourly, basis) and an entrepreneur has to maintain conviction during feast and famine. So, this is a delicate balance.

In the end, Darwin has the final say. As Jack Nicholson said in Prizzi’s Honor, "If Charlie is so f*#@#n smart, then why is Charlie so f#@$@n dead."

Chicago On The Rise

As I have been saying for some time, the Midwest is ripe for a tech rebirth. The technology is here and the customers are here. Technology is commoditizing and inexpensive, but domain/industry expertise is worth its weight in gold. The key is finding the right entrepreneurs to lead the charge (they are here, just hiding out building their businesses) and better national connectivity. Julie Johnsson and Shruti Singh wrote two great pieces on the "The New Face of Technology Part 1"  and "The New Face of Technology Part 2".

In fact, the mainstream in the Valley is beginning to take note as well as indicated by Om Malik’s post from these articles (thanks to Anjali Gurnani of TiE and LisleTech fame for forwarding this onto me). Om is one of the senior writers at Business 2.0 out west.

TicketsNow, FeedBurner, 37 Signal and Hostway are just the beginning here…

Really Small Stuff

I have threatened to write a piece on the emerging importance of quantum physics. As scale shrinks down to the nano level in field after field, results are impacted by sub-atomic level interactions (quantum level) versus traditional Newtonian Physics (force, gravity,etc). While there remain considerable unknowns in Quantum Physics, there are also significant opportunities from solving some of them.

The most fundamental units of matter, quanta, are only clouds of "probability waves" with indeterminate location. That is, we can’t say with certainty where an electron in orbit around and atom is. We can only say probabilistically where it might be. However, simply by observing, the waves collapse into a fixed particle at a fixed location. There is considerable debate over what observations actually cause this collapse. A basic example of this (and the unknowns about the field) include the fact that it is impossible to know both the position and momentum of a photon (Heisenberg Uncertainty Principle). It does not have a given position (more of a probability of being somewhere) until it is observed. So, since everything is made up of atoms and atoms are characterized by quanta, it could be argued that reality is only that which we observe since it is only our observation that creates a determinant result. Einstein disagreed with many of the early pioneers in quantum physics, making statements such as "I think that a particle must have a separate reality independent of the measurements…I like to think that the moon is there even if I am not  looking at it." At this extreme, this literally means that you "create your own reality" each day! The popular indy movie, What the Bleep Do We Know!?, takes such a mystical approach in explaining all of this.

The holy grail of this space is the creation of a Quantum Computer.  While traditonal computing manipulate bits (0 or 1), quantum computers leverage superposition to exponentially process more possible states than traditional computers. The National Security Agency is closely monitoring this space as a Quantum Computer would be capable of breaking nearly every known security algorythm in short order (RSA, ElGamal and Diffie-Hellman). Our company, D-Wave, is part way down the path towards this goal though it has quite a ways to go.

Quantum encryption is another, more immediate, opportunity resulting from Quantum physics. There are several start-ups, including Nucrypt (www.nucrypt.net), which is a spinout from Northwestern run by a friend of mine, V Srikant. This field uses entanglement to establish secure transmission. Should anyone eavesdrop on a communication in the optical fiber, their observation would leave a trace.

Lastly, materials behave differently at the quantum level. This impacts how we can get materials to do what we want, when we want.

Enough musings about the Quantum world. Feel free to jump in, and if any of you can figure this stuff out, let me know!

Really Small Stuff

I have threatened to write a piece on the emerging importance of quantum physics. As scale shrinks down to the nano level in field after field, results are impacted by sub-atomic level interactions (quantum level) versus traditional Newtonian Physics (force, gravity,etc). While there remain considerable unknowns in Quantum Physics, there are also significant opportunities from solving some of them.

The most fundamental units of matter, quanta, are only clouds of "probability waves" with indeterminate location. That is, we can’t say with certainty where an electron in orbit around and atom is. We can only say probabilistically where it might be. However, simply by observing, the waves collapse into a fixed particle at a fixed location. There is considerable debate over what observations actually cause this collapse. A basic example of this (and the unknowns about the field) include the fact that it is impossible to know both the position and momentum of a photon (Heisenberg Uncertainty Principle). It does not have a given position (more of a probability of being somewhere) until it is observed. So, since everything is made up of atoms and atoms are characterized by quanta, it could be argued that reality is only that which we observe since it is only our observation that creates a determinant result. Einstein disagreed with many of the early pioneers in quantum physics, making statements such as "I think that a particle must have a separate reality independent of the measurements…I like to think that the moon is there even if I am not  looking at it." At this extreme, this literally means that you "create your own reality" each day! The popular indy movie, What the Bleep Do We Know!?, takes such a mystical approach in explaining all of this.

The holy grail of this space is the creation of a Quantum Computer.  While traditonal computing manipulate bits (0 or 1), quantum computers leverage superposition to exponentially process more possible states than traditional computers. The National Security Agency is closely monitoring this space as a Quantum Computer would be capable of breaking nearly every known security algorythm in short order (RSA, ElGamal and Diffie-Hellman). Our company, D-Wave, is part way down the path towards this goal though it has quite a ways to go.

Quantum encryption is another, more immediate, opportunity resulting from Quantum physics. There are several start-ups, including Nucrypt (www.nucrypt.net), which is a spinout from Northwestern run by a friend of mine, V Srikant. This field uses entanglement to establish secure transmission. Should anyone eavesdrop on a communication in the optical fiber, their observation would leave a trace.

Lastly, materials behave differently at the quantum level. This impacts how we can get materials to do what we want, when we want.

Enough musings about the Quantum world. Feel free to jump in, and if any of you can figure this stuff out, let me know!

Private Equity & its Economic Role

On Friday, UoC and UoI hosted their annual Private Equity Conference. Steve Kaplan, the primary organizer from UoC, did a masterful job pulling together quite a few interesting panels with panelists from leading universities such as UoC, Northwestern, UoI and Berkeley as well as numerous participants from the general partner ranks. Topics included:
— Agency costs of VC Control
— How Smart is Smart Money? (yes, there was some modest value uncovered…)
— Friction points in the GP/LP relationship
— Networks in VC Firms
— Use of Leverage in Buyouts

Prof Yael Hochberg, one of Northwestern’s rising stars, presented her paper on Venture Capital Networks and their impact on Performance. I provided some commentary and perspective from the trenches. Some of the more interesting elements of her presentation (file attached and downloadable) included:
— VC’s clearly rely on their networks & relationships with each other to drive superior performance
— She & her collegues looked at various venture firms based on the number of deals they were invited into and the number they invited others into.
— VC firms with more experience tended to have larger networks and higher performance
— Those with networks had higher exit ratios (IPO/sale) and more follow on rounds
— Supporting Kaplan’s work, successful VC’s performance persisted across funds raised
— Commented that perhaps there is a cycle that success leads to better networks which in turn leads to more success and so on…persistence
— a high profile exit/IPO has a disproportionate impact on a fund’s reputation & network
— VC networks in a region can create a significant barrier to entry and more attractive pricing

Well done, Steve, Michael, Morten, Yael and others!

Download hll_slides_for_gleacher_042806.ppt

Private Equity & its Economic Role

On Friday, UoC and UoI hosted their annual Private Equity Conference. Steve Kaplan, the primary organizer from UoC, did a masterful job pulling together quite a few interesting panels with panelists from leading universities such as UoC, Northwestern, UoI and Berkeley as well as numerous participants from the general partner ranks. Topics included:
— Agency costs of VC Control
— How Smart is Smart Money? (yes, there was some modest value uncovered…)
— Friction points in the GP/LP relationship
— Networks in VC Firms
— Use of Leverage in Buyouts

Prof Yael Hochberg, one of Northwestern’s rising stars, presented her paper on Venture Capital Networks and their impact on Performance. I provided some commentary and perspective from the trenches. Some of the more interesting elements of her presentation (file attached and downloadable) included:
— VC’s clearly rely on their networks & relationships with each other to drive superior performance
— She & her collegues looked at various venture firms based on the number of deals they were invited into and the number they invited others into.
— VC firms with more experience tended to have larger networks and higher performance
— Those with networks had higher exit ratios (IPO/sale) and more follow on rounds
— Supporting Kaplan’s work, successful VC’s performance persisted across funds raised
— Commented that perhaps there is a cycle that success leads to better networks which in turn leads to more success and so on…persistence
— a high profile exit/IPO has a disproportionate impact on a fund’s reputation & network
— VC networks in a region can create a significant barrier to entry and more attractive pricing

Well done, Steve, Michael, Morten, Yael and others!

Download hll_slides_for_gleacher_042806.ppt

Engineering Crisis or Not?

Boy, did my post last Saturday about US students not going into engineering strike a nerve. Between my site, Digg and other sites, there were nearly 700 Diggs and over 200 comments posted in two days putting it as one of the top 100 Digg articles worldwide over the weekend. There were over 12,000 pages views from 1,200 different cities around the world to my site. For this kind of activity to take place on a weekend tells me that this topic is sitting on a lot of people’s minds. The core question being discussed across all was whether we have a crisis in the US or not.

Some argued that while China, India and others may have larger absolute numbers, their engineers are not nearly as innovative as their US counter-parts and hence not as productive. Even if this is true, I would argue that it is very dangerous to assume that it will remain so. We used to assume that the Chinese entrepreneurs would be content with knocking off American products are a fraction of the original price. That came to an end in past couple of years. We are now seeing silicon coming out of Chinese fabs, designed and made by Chinese engineers, that is significantly faster than its counter parts in Silicon Valley.

I still focus on the 5% number. Only 5% of our students chose to go into engineering. I believe that the arts, languages, finance and other liberal arts subjects are essential to the quality of our life, our advancement and our culture.  However, cold, hard science drives much of productivity and industrial innovation. The Industrial Revolution, Computer Revolution, etc were driven by scientists. I would simply be more comfortable knowing that we weren’t relying on 1 out of 20 students to carry this torch. I don’t know what the right number is, but I’d certainly like to see it north of 15 or 20% (still only 1 in 5 or 1 in 6).

This weekend, while we were out, the police came to our house and had to chase away a stray, mangy coyote that had wandered into our yard and was stalking our dog. Our dog, Beau, is a pound dog, is half border collie and terrorizes unsuspecting lawn guys coming into our backyard. In short, Beau can take care of himself and is about 50% larger than the coyote above. That said, the police commented this coyote has killed bigger dogs than Beau in the neighborhood and would likely do so to our dog if we were not careful. Their comment was: "Beau is feed everyday and the coyote needs to win to get food." In short, be wary of competitors that are hungrier and more impoverished than you as they have less to lose and an imperative to win. And, 5% is way too low for my liking…

Net Ads Pass Magazine Ads

According to Ad Age, it is projected that in 2006, magazine ads will be the first big medium to get passed by online advertising in terms of total dollars spent. While publishers have jumped onto the web, they have been very slow to fully embrace it and its full potential. I find it amazing that in vertical after vertical, it is usually not the existing incumbent (with its massive offline subscriber base) but new players that sit at the top of visitor rank pages. They need to need to be much more aggressive about reformulating their content, modifying their revenue models to fit the web and adopting new marketing approaches online…smaller chunks (as Fred Wilson says), actively distributed.  Paidcontent.org has a recent post detailing the 30% growth in 2005 of online advertising.

Leisure Class

If one is to believe that a country’s long-term prosperity and growth is tied to the strength of its innovation and science, the US is in increasing trouble. I fear that we will not begin to take things seriously until we are fairly down the declining path. Marc Faber presented two interesting tables from Robert Herbold (former COO, Microsoft).

                            BS/BA Degrees  BS Engineering   % Degrees
                                    (000’s)         (000’s)          Engineering
        US                    1,253.0                59.5                   5%
        China                  567.9              219.6                  39%
        S. Korea              209.7                56.5                  27%
        Taiwan              117.4                 26.6                  23%
        Japan                 542.3              104.5                   19%

All four Asian countries have a 4-8x the relative number of students going into engineering and China & Japan have 4x and 2x the annual number of BS degrees in absolute terms compared to the US. Another set of figures is around Ph.D’s.

Students Receiving Ph.D’s in Physical Science or Engineering
                                              1987            2001      Growth
     US Citizens getting degree   4,700          4,400       (6.4%)
     Asian Citizens getting          5,600        24,900       345%

We need to sound the alarm, in my opinion, and start to get our kids excited and interested in science even before middle school while also more prominently promoting scientific role models. We also need to get them engaged in science through the likes of Junior Achievement, BizWorld, the Lego First Robotics Leagues and local museums (like the Chicago Museum of Science and Industry). Funny thinking from an Econ/History major making a living in finance…

Resilience In The Storm

(Originally published 2006 in VC Confidential) Resilience is a key theme you will hear about time and time again in the entrepreneurial world. The ability to persevere and bounce back from adversity is part of the DNA of a successful entrepreneur (and VC Sith Lord). During the 1999-2002 period, nearly everyone in the venture and entrepreneurial world went through an historic resilience test. No business model seemed to work, corporations and consumers weren’t buying and Darwin was taking company after company into the grave. While I hope we never see times like these again, I do believe that we will have a downturn in the next two years. With many companies relying on advertising models to support their firms, they will learn how quickly a recession can dent this model.

I remember this period all too well. I remember seriously questioning what I was doing in the venture business where all I seemed to be doing was going to board meetings to discuss why our companies were missing budget, yet again, and how many staff could we lay off. I was working long hours, thinking that if I spent enough time at it, things had to get better…right? I lost 15 pounds from stress and lack of sleep.

During this period, I read a great article by Roger McNamee, one of the awesome investors in the business (he is currently partnered with Bono and the former CEO of EA on a media fund, Elevation Partners).  He said that in times of massive macro change, there is little you can do as an individual to change your environment. You can respond by, like Homer, lashing yourself to the mast, and screaming at the on-coming storm. Or, you can use the time to truly understand what is important in your life…family and friends. In fact, he advocated that you will have limited influence on outcomes during macro setbacks, and that these are prime times to increase the amount of time you spend with your spouse and kids.

In short, his framework seemed to be: there are things that you have limited control over and that are fleeting (success at work, social standing, etc) and there are things you have considerable control over (your friendships, your relationships with your kids and wife, etc). Which do you want to tie your image of self and your happiness to? What do you want to look back at and remember that you did?

My response was to start having weekly lunches with my son at his elementary school and taking my daughter to school in the morning. I signed up to coach baseball with them. I spent more effort trying to have dinner with my family and to keep in touch with my friends. Not only did it significantly increase my resilience, but it instilled a different set of operating principles that I still use today. So, my advice to all entrepreneurs is to figure out what is your core foundation, that which is essential to you and which you have some degree of control over. Once you have, connect with it, protect it and use it to keep the rest of your life in perspective. Unleash the mast…